Reminder: SamTrans Conducts Online Customer Survey

SamTrans would like to hear from current, former and new riders to assist us in creating the best possible ride experience for passengers. Feedback from the survey will assist SamTrans in identifying short-, mid- and long-term improvements, such as amenities and service.

Riders can go to www.samtrans.com/customerexperience to complete the online survey, which will be open and available to the public until Sunday, March 19, 2017. If you would like to take the survey by phone, or need a translator, please call Customer Service at 1-800-660-4287 (TTY: 650-508-6448), weekdays from 7 a.m. to 7 p.m. and weekends from 8 a.m. to 5 p.m.

Let SamTrans know what you think. The questionnaire should about 10 minutes and at the end of the survey, participants will have the opportunity to be entered in a drawing to win one of five SamTrans Monthly passes.

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About SamTrans: SamTrans operates 79 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976. 

Like us on Facebook at: www.facebook.com/samtrans or and follow us on Twitter @SamTrans_News.

Reminder: SamTrans Seek Volunteers For Its Citizens Advisory Committee

Public members interested in providing input on local transit programs are encouraged to volunteer for the SamTrans Citizens Advisory Committee (CAC).

The 15-member CAC meets monthly and is responsible for offering feedback on the needs of transit users and informing San Mateo County residents of transit programs on the Peninsula. It also acts in an advisory capacity to the SamTrans’ Board of Directors.

The SamTrans CAC has the following openings:

  • One community representatives
  • Two multimodal representatives
  • Three bus riders

Each CAC member receives a free yearly bus pass to use on the SamTrans system. The CAC meets on the last Wednesday of each month at 6:30 p.m. at the San Mateo County Transit District headquarters at 1250 San Carlos Avenue in San Carlos. Interested persons can download the CAC application here or call 650-508-6279 (TTY 650-508-6448).

Applications are due by Friday, March 3. For more information, visit www.samtrans.com/cac. SamTrans vision is to be a mobility leader, providing transportation choices and sustainable future that meets the needs of our diverse communities.

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About SamTrans: SamTrans operates 79 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976. 

Like us on Facebook at: www.facebook.com/samtrans or and follow us on Twitter @SamTrans_News.

Take Transit to the Harvest Festival and Get Discounted Admission

Art & craft enthusiasts can take Caltrain or SamTrans to the 2016 Harvest Festival this week. The festival will be held at the San Mateo County Event Center from 10 a.m. to 6 p.m. on Friday and Saturday, November 11 and 12, and from 10 a.m. to 5 p.m. on Sunday, November 13.

The event center, at 2495 S. Delaware St., is a short walk from the Hayward Park Caltrain Station. Caltrain’s weekday and weekend schedule offers regular service to the station. SamTrans’ Routes ECR and Route 292 have bus stops near the event center.

The Harvest Festival has been held for 44 years in various locations throughout California. This year’s festival in San Mateo will feature over 250 artisans, specializing in clothing, jewelry, specialty foods, toys, holiday decor and more. Patrons can listen to live music and entertainment, enjoy festival foods and visit a hands-on KidZone where kids can decorate gingerbread cookies.

Caltrain passengers can receive a $2 discount for the event by downloading a coupon here.

For schedule and fare information or for help planning your trip, call 1-800-660-4287 (TTY 650-508-6448) or visit www.caltrain.com or www.samtrans.com.

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About Caltrain: Owned and operated by the Peninsula Corridor Joint Powers Board, Caltrain provides commuter rail service from San Francisco to San Jose, with limited commute service to Gilroy. Caltrain has enjoyed more than four years of consecutive monthly ridership increases, surpassing more than 60,000 average weekday riders earlier this year. While the Joint Powers Board assumed operating responsibilities for the service in 1992, the railroad is celebrating 150 years of continuous passenger service in 2014. Planning for the next 150 years of Peninsula rail service, Caltrain is on pace to electrify the corridor, reducing diesel emissions 84 percent by 2040 and adding more service to more stations. 

Like us on Facebook at: www.facebook.com/caltrain and follow us on Twitter @Caltrain

About SamTrans: SamTrans operates 79 routes throughout San Mateo County.  Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976. 

Like us on Facebook at: www.facebook.com/samtrans or and follow us on Twitter @SamTrans_News and @GoSamTrans.

Translation assistance is available.

Para traducción llama al 1.800.660.4287; 如需翻譯,請電 1.800.660.4287.

 

 

 

 

 

Make Caltrain Part of Your Trip to Fleet Week in San Francisco

FROM STAFF REPORTS

Attendees can use Caltrain to “fly” over to San Francisco for Fleet Week festivities on the city’s waterfront this week.

Caltrain will provide extra capacity on Saturday and Sunday morning for passengers heading to Fleet Week. The weekday and weekend schedules offer plenty of options for traveling to San Francisco.  Fleet Week air shows will take place beginning at noon to 4 p.m. this weekend.

Once at the San Francisco Caltrain Station, passengers can transfer to Muni’s 30-Stockton bus for a connection to the Marina Green, where most of the week’s festivities will take place. Muni’s E-Embarcadero historic streetcar line is an option as well, as it runs from the San Francisco Caltrain Station to Fisherman’s Wharf.

Attendees can also transfer to Muni’s T-Third Street light-rail line for service to Pier 80 for Fleet Fest, which takes place on Saturday and Sunday in San Francisco’s Dogpatch neighborhood.

San Francisco’s Fleet Week includes a parade of naval ships, tours of vessels, and, of course, aerial shows from the world famous Blue Angels flight exhibition team. The Fleet Fest event on Pier 80 will feature live music, and food and drinks from Off the Grid vendors.

Caltrain is a proof-of-payment system; tickets are not sold onboard trains but can be purchased at vending machines at the stations. To save time on the return trip, passengers are encouraged to buy a Day Pass. Clipper card users (cash value and 8-ride tickets) are reminded to tag on and tag off. As a reminder, no open alcohol will be permitted on trains after 9 p.m.

For more information about Caltrain schedules and fares or for help planning your trip, call Caltrain Customer Service at 1.800.660.4287 (TTY 650.508.6448) or visitwww.caltrain.com.

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About Caltrain: Owned and operated by the Peninsula Corridor Joint Powers Board, Caltrain provides commuter rail service from San Francisco to San Jose, with limited commute service to Gilroy. Caltrain has enjoyed five years of consecutive monthly ridership increases, surpassing more than 60,000 average weekday riders earlier this year. While the Joint Powers Board assumed operating responsibilities for the service in 1992, the railroad celebrated 150 years of continuous passenger service in 2014. Planning for the next 150 years of Peninsula rail service, Caltrain is on pace to electrify the corridor, reduce diesel emissions by 97 percent by 2040 and add more service to more stations.

Like us on Facebook at: www.facebook.com/caltrain and follow us on Twitter @Caltrain_News

Spanish:

Para traducción llama al 1.800.660.4287

Chinese:

如需翻譯,請電 1.800.660.4287

 

 

SamTrans Celebrates Front Line Employees during Customer Service Week

By Tasha Bartholomew, Communications Officer

@tashbart

Service Champions_Poster

In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, and as a result, it is now celebrated annually during the first week in October. At SamTrans, we are recognizing our call center representatives, social media officer and distribution staff for the work they do on the Transit District’s “front line.”

“I always look forward to this Customer Service Week campaign, because we can come together to acknowledge and celebrate the important work we do,” said Rona Rios, Manager of Customer Service. “The San Mateo County Transit District customer service team works diligently on behalf of our customers to answer questions and provide guidance, and distribute customer materials.”

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Institutions that participate in Customer Service Week carry out special activities to highlight how the importance of great customer experiences leads to the success of the organization and reinforces a customer-focused culture.

This year’s theme is Service Champions, and features a classic sports-team design. The design includes the three reminders that Service Champions must embody: leading by example, achieving success and exceeding expectations.  In early 2016, the Transit District’s call center and distribution team had the privilege of serving thousands of passengers during the Bay Area Super Bowl 50 celebration.

“Our ‘front line’ employees are truly the champions here,” Rios added. “I am extremely proud of my entire team and sincerely grateful for their dedication and service to our community.”

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