SamTrans would like to hear from current, former and new riders to assist us in creating the best possible ride experience for passengers. Feedback from the survey will assist SamTrans in identifying short-, mid- and long-term improvements, such as amenities and service.
Riders can go to www.samtrans.com/customerexperience to complete the online survey, which will be open and available to the public until Sunday, March 19, 2017. If you would like to take the survey by phone, or need a translator, please call Customer Service at 1-800-660-4287 (TTY: 650-508-6448), weekdays from 7 a.m. to 7 p.m. and weekends from 8 a.m. to 5 p.m.
Let SamTrans know what you think. The questionnaire should about 10 minutes and at the end of the survey, participants will have the opportunity to be entered in a drawing to win one of five SamTrans Monthly passes.
About SamTrans: SamTrans operates 79 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.